If a match is cancelled or ends before the scheduled time, free bonus follows international betting rules — in most cases, the full stake is refunded.
When a bet is voided:
- If a match is cancelled before it begins
- If the match is abandoned before a certain amount of play is completed (generally 50% of innings in cricket, or less than half of 90 minutes in football)
- If a match is rescheduled or suspended due to weather, safety, or venue issues and does not resume within 48 hours
- If one leg of an accumulator bet is voided, that leg is removed and the remaining legs are settled as usual.
When results are voided: In football, if a match completes 90 minutes (even if stopped before extra time), and in cricket, if a result is determined via the DLS method, your bet will be settled based on that result.
Stakes are usually returned to your account within 1–24 hours. For certain events, result confirmation may be delayed — these will show as "Pending" in your Betting History. If a bet remains pending for more than 24 hours, contact support@freebonus.fun with your bet ID.
Some profile details — such as your email or address — can be updated by you directly. However, changing your name or mobile number requires support assistance, as these are linked to payment verification.
Information you can update yourself:
- Email address — update it directly in Profile Settings
- Password — under the "Security" section
- Address & division — editable in Profile Edit
- Notification preferences — in Settings
How to change your name: To change your name, email support@freebonus.fun. In your email, include:
- Registered mobile number
- Current Name & Updated Name
- Scanned copy of NID or passport (as proof of updated name)
Mobile number change: Changing your mobile number requires stricter verification — OTP confirmation on the old number and your NID are both mandatory. Use the same process to email support. This typically takes 24–48 hours to complete. Keep in mind: your name must match your bKash or Nagad account exactly, otherwise withdrawals will be blocked.
As part of responsible gaming, Free Bonus allows you to temporarily or permanently close your account. This is not a weakness — it is a sign of healthy betting habits.
Temporary Break (Cooling-Off Period):
- Log in and go to your profile
- Click on the "Responsible Gaming" section.
- Select a "Cooling-Off Period" — ranging from 24 hours up to 6 months.
- Tapping "Confirm" applies the change immediately
Login and betting are not available during this period. Any active bonus will be paused and will resume automatically once the suspension ends.
Self-Exclusion (Long-Term): Self-exclusion can be set from 30 days up to permanently using the same process. Once the period ends, your account does not reactivate automatically — you will need to contact support.
Permanent account deletion: To permanently delete your account, email support@freebonus.fun with the subject "Account Deletion". Withdraw any available balance first — once the account is deleted, balances cannot be recovered.
An accumulator (or "acca") means adding multiple events to a single bet — you win the full payout only if every event wins. If even one loses, the entire bet is lost. The risk is higher, but so is the reward.
How to place an accumulator:
- Go to the Sports section, click on your preferred market in the first event, and it will be added to your bet slip.
- Keep adding your second, third, and further events to the bet slip in the same way
- Go to the "Accumulator" or "Acca" tab on the bet slip — the odds of all legs are multiplied together to show your total odds
- Enter your stake amount and see your potential winnings
- Click the "Place Bet" button
Example: Place ৳100 on an accumulator across 3 matches at odds of 2.0, 1.8, and 2.2 — total odds = 2.0 × 1.8 × 2.2 = 7.92. A winning bet returns ৳100 × 7.92 = ৳792.
- Add a minimum of 2 and a maximum of 20 legs
- Two markets from the same match (Corner + Match Winner) cannot be added together
- If one leg is void, it is removed and the remaining legs are settled as usual
- The cash-out feature is also available on accumulators — you can take a partial payout at any time
App crashes or won't open are most commonly caused by an outdated version, cache issues, or a network problem. Following the steps below resolves the issue in 90% of cases.
Showing "Update required":
- If an update button appears within the app, tap it — the latest version will begin downloading instantly.
- Or log in via your browser at freebonus.fun and navigate to the "App Download" page.
- Android users should download the APK file — before installing, enable "Install from unknown sources" (Settings → Security)
- IOS users should update via the App Store
If the app crashes:
- Restart your phone and try launching the app again
- Go to Settings → Apps → Free Bonus → tap "Clear Cache"
- Check your internet connection — try switching from Wi-Fi to mobile data or the other way around
- Uninstall and reinstall the app — your account details will not be affected.
If the issue persists, open freebonus.fun in your browser and log in — all features are available on the website. Email support@freebonus.fun with screenshots and include the details of your issue (phone model, Android/iOS version, app version).
Forgetting your password happens to everyone — resetting it on Free Bonus is quick and straightforward, and you can do it entirely on your own.
How to reset your password:
- Go to freebonus.fun and navigate to the "Login" page
- Click the "Forgot password?" link below the password field
- Enter your registered mobile number and click "Send OTP"
- Enter the 6-digit OTP sent to your mobile in the designated field — it expires in 5 minutes
- Enter your new password twice and click "Confirm"
- Log in immediately using your new password
Tips for keeping your password strong:
- At least 8 characters — combining uppercase letters, lowercase letters, and numbers
- Do not use your date of birth or phone number as your password
- Do not use a password you have created for another site.
If you don't receive your OTP, wait 1–2 minutes and try again. If it still doesn't arrive, email support@freebonus.fun with your mobile number and name.
Free Bonus has set deposit limits with members of all levels in Bangladesh in mind — you can get started with a very small amount.
Deposit limits & methods:
- bKash / Nagad / Rocket: Minimum ৳100, maximum ৳50,000 (per transaction)
- Bank Transfer: Minimum ৳500, processing time 1–4 hours
- Service charge across all methods: Completely Free
First deposit benefits: Yes, new members receive a welcome bonus on their first deposit. To claim it, you must activate the offer from the promotions page before making your deposit — activating it afterwards means the bonus will not be applied.
Welcome bonus details:
- Once the minimum deposit amount is met, the bonus is automatically credited to your bonus balance
- Wagering requirement: 5x to 10x (based on the current offer — check the promotions page)
- Bonus validity: 30 days
- Bonuses cannot be withdrawn directly — they become withdrawable only after the wagering requirement is met
To set your own daily deposit limit, go to the "Responsible Gaming" section in your profile and set a deposit limit.